Galencia Botanics Delivery Policy

 

  1. Delivery Areas: We offer delivery services to specified areas within a designated radius of our nursery. Please contact our customer service team for details on delivery locations.

  2. Delivery Times: Deliveries are scheduled based on availability and location. We strive to deliver your plants promptly and efficiently. Delivery times will be communicated to you upon confirmation of your order.

  3. Order Processing: Orders are processed promptly upon receipt. Please allow sufficient time for processing and preparation before delivery.

  4. Delivery Charges: Delivery charges may apply and are calculated based on distance and order size. These charges will be clearly outlined at the time of order placement.

  5. Delivery Confirmation: Once your order is dispatched for delivery, you will receive a confirmation notification along with tracking details if applicable.

  6. Recipient Availability: It is important to ensure someone is available to receive the delivery at the specified address during the agreed-upon delivery window. If no one is available, additional delivery attempts may incur extra charges.

  7. Quality Assurance: We take utmost care to ensure that your plants are delivered in excellent condition. In the unlikely event of any issues or concerns with your delivery, please contact our customer service team immediately for assistance.

  8. Returns and Refunds: Please refer to our Returns and Refunds Policy for information on returns and refunds related to deliveries.

  9. Customer Support: Our customer service team is available to assist you with any queries or assistance regarding your delivery. Please feel free to reach out to us for any assistance you may require.

  10. Disclaimer: While we make every effort to ensure timely and accurate delivery, unforeseen circumstances such as weather conditions or logistical challenges may affect delivery times. We appreciate your understanding and cooperation in such situations.