Galencia Botanics Returns and Refund Policy

  1. Returns Eligibility: We accept returns for plants and products purchased directly from Galencia Botanics within a specified period from the date of purchase. Please note that some exclusions may apply, such as clearance or discounted items.

  2. Conditions for Returns: To be eligible for a return, plants and products must be unused, in their original packaging, and in the same condition as when they were received. Any damaged or defective items must be reported to us immediately upon receipt.

  3. Return Process: If you wish to initiate a return, please contact our customer service team to obtain a Return Authorization (RA) number and instructions on how to return the item. Returns made without an RA number may not be accepted.

  4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective/damaged item. We recommend using a trackable shipping method to ensure the safe return of the item.

  5. Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed to the original method of payment within a reasonable timeframe. Please note that shipping fees are non-refundable.

  6. Exchanges: If you wish to exchange an item for a different product or size, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

  7. Damaged or Defective Items: In the event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.

  8. Non-Refundable Items: Certain items, such as gift cards or perishable goods, may not be eligible for returns or refunds. Please refer to the specific product information for details on eligibility.

  9. Policy Updates: Galencia Botanics reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.